Answer calls when your team is busy, unavailable or outside normal business hours. The AI voice agent can greet callers, understand the reason for the call, answer common questions and capture details for follow-up. The outcome is fewer missed calls and better availability without adding extra phone staff.

Handle common support questions, collect issue details and guide callers through basic troubleshooting before escalating complex matters to your team. The outcome is reduced repetitive support workload and better-quality handover notes.

Qualify inbound sales enquiries by asking the right questions, capturing contact details, identifying customer intent and preparing the next step for your sales team. The outcome is more leads captured, faster follow-up and fewer sales opportunities lost.

Collect booking requests, service details or structured customer information, then pass the call outcome into your business workflow, CRM, booking system or staff handover process. The outcome is cleaner data capture, faster response and less manual administration.

Use outbound AI voice agents to follow up customers after a service, purchase or support interaction. The agent can check whether the issue was resolved, collect missing details, provide next-step information or escalate the call if human follow-up is needed. The outcome is more consistent customer follow-up, improved service experience and fewer unresolved issues.

Call new or existing leads to confirm interest, ask qualifying questions, capture buying intent and identify the next best action for your sales team. The outcome is faster lead response, cleaner qualification and more sales opportunities progressed.

Automate structured reminder calls to confirm appointments, reduce no-shows, capture reschedule requests and notify your team when action is required. The outcome is reduced missed appointments, better schedule utilisation and less manual admin.

Run structured outbound campaigns to collect feedback, measure customer satisfaction, follow up dormant customers or prompt renewal conversations. The outcome is more customer insights, better retention signals and more opportunities to re-engage existing customers.

A customer calls your business, or the AI voice agent initiates an approved outbound call.

The agent listens to the caller, identifies what they need and asks relevant followup questions.

The agent accesses approved business information, call instructions and, where appropriate, your DepthNode custom trained Assistant.

The agent can answer questions, qualify a lead, collect details, provide support, initiate a booking or follow the required workflow.

The outcome can be recorded, passed to another business system, trigger follow up or be escalated to a staff member.

Call overflow, after-hours answering, appointment reminders, lead qualification and structured outbound campaigns.

Combine voice with your organisation’s business knowledge.

Customer service, support, sales enquiries and conversations requiring detailed business knowledge.

End to end customer service, sales, booking and operational workflows.